HOP Energy

The fact that we used Lotus Notes was a show stopper for most of the providers we talked to. With NETMANAGEIT this was a non-issue. With their best practices processes and documentation in place they are able to support all of our unique applications.

The first week of our agreement we had a major outage that caused hundreds of calls to occur above the anticipated call volume. I was amazed how quickly NETMANAGEIT could address 70-80% of all the calls that, frankly, we could not have handled before [with our internal help desk].