Remote IT Help Desk

Fast response time, knowledgeable support, and the determination to resolve issues immediately are all crucial to running a good IT help desk.

Support when YOU need it

Computer problems are unpredictable and never convenient. In order for your workforce to be efficient, it needs to have rapid access to a technician who can fix PC errors. Response time is everything since the longer a computer is down, the more delayed work becomes, slowing productivity and impacting your businesses bottom line.

One Ticket/One Tech

Everyone has dealt with a difficult help desk before. From dispatchers, gatekeepers, to inexperienced techs - many of the issues stem from how wasteful they are of the user’s time. Our approach is different and can be summarized as One Ticket/One Tech. When you or a staff member submits a ticket, they will be assigned a tech who will see their case through the resolution. Problems are solved faster when seasoned techs work on them from the start. If another tech is involved, it is only because that tech may be better versed on a specific issue and can provide more comprehensive support.

Frontline Reporting

The Help Desk is the frontline of an organization’s IT. We offer:

  • Thorough reporting of incidents to help identify trends and pain points that can be improved
  • Detailed technical documentation, performed at the onset to provide the technical resources needed to identify and solve IT needs
  • A ticketing system and customer portal provide real-time information on work being performed and job completion